Shop Policies

Shipping Policy

All cookies are made fresh to order and ship from Oceanside, CA. Orders typically ship within 3–5 business days from your selected ship date. We currently ship within the U.S. only.

Once your order leaves our kitchen, you’ll receive a tracking number by email. We are not responsible for shipping delays caused by the carrier, weather, or incorrect addresses—so please double-check your info before checking out.

Warm weather note: During hot months, please bring your package inside as soon as it arrives to prevent melting.

Refund Policy

Due to the perishable nature of our treats, we do not offer refunds. However, if your order arrives damaged or something isn’t right, please reach out within 48 hours of delivery through our Let’s Chat, Sweetie page with your order number and a photo of the issue—we’ll do our best to make it right.

Privacy Policy

We respect your privacy like we respect a good cookie—no sharing without consent. Any personal information collected (like your email or address) is used solely to process your order or send you updates—only if you’ve opted in.

We do not sell or share your information, ever.

Terms of Service

By placing an order on our site, you agree to our shop policies above. All products are made in a kitchen where wheat, dairy, eggs, and nuts may be present. Please read all product descriptions carefully before purchasing.

If you have any questions, feel free to contact us at info@sweetiesspot.com or Let’s Chat, Sweetie.